Terms of Service
Welcome to ShineCraft, your premier destination for automotive detailing services. These Terms of Service govern your use of our services and products. By engaging with ShineCraft, you agree to comply with these terms.
Our detailing services are designed to enhance the appearance and longevity of your vehicle. We offer a range of packages tailored for different needs, ensuring that every vehicle receives the utmost care. Please review the specifics of each package on our website to select the best option for you.
All services provided by ShineCraft are subject to availability. We strive to ensure that our services are accessible at your convenience, but we reserve the right to modify or discontinue services at any time without prior notice. Any changes will be communicated clearly through our website or via email.
For all appointments, we recommend scheduling in advance to guarantee your preferred service time. Should you need to reschedule or cancel your appointment, please provide us with at least 24 hours' notice. This allows us to accommodate other clients and maintain an efficient schedule.
ShineCraft takes pride in the quality of our services; however, we cannot be held liable for any pre-existing conditions or damages that may affect the outcome of detailing. We encourage our clients to communicate any concerns regarding their vehicle's condition before service commencement.
Payment for services rendered is due upon completion of the detailing. We accept various payment methods for your convenience. Pricing is subject to change, and we will notify clients of any adjustments prior to service. Our goal is to maintain transparency regarding costs.
Your satisfaction is paramount at ShineCraft. If you are not completely satisfied with our services, please reach out to us within 48 hours of service completion. We will do our best to address your concerns and ensure your expectations are met.
All personal information shared with ShineCraft, including your contact details and vehicle information, will be handled with strict confidentiality. Our commitment to protecting your privacy is paramount, and we adhere to all applicable laws regarding data protection.
By using our services, you agree to indemnify and hold harmless ShineCraft, its employees, and affiliates from any claims, damages, or liabilities arising from your use of our services. This includes, but is not limited to, any loss or damage incurred as a result of your vehicle's condition prior to service.
If you have questions or concerns regarding our Terms of Service, please do not hesitate to contact us. You can reach us via email at partners@shinecraftnow.com or by phone at +1 902-424-7491 . Our physical location is at 1675 Lower Water St, Halifax, NS B3J 1S3, Canada. We are here to assist you and ensure your experience with ShineCraft is exceptional.
Terms of Return
At ShineCraft, we pride ourselves on delivering exceptional automotive detailing services. Our commitment to excellence extends to our return policy, ensuring that our valued customers are completely satisfied with their experience. If for any reason you are not satisfied with our services, we encourage you to review our terms of return outlined below.
Our return policy allows for a full refund or service redo within 30 days of the service date, provided that the request is made in accordance with our terms. We believe that customer feedback is essential for improving our services and we want to ensure that every vehicle leaves our facility looking its best.
To initiate a return, customers must contact our support team via email at partners@shinecraftnow.com or call us at +1 902-424-7491 . Our team is available to assist you during regular business hours and will guide you through the return process.
When contacting us, please provide your order number, the date of service, and a brief description of the issue. This information will help us address your concerns promptly and efficiently. We ask that customers keep their original receipts and any related documentation, as this will be required to process your return.
If you believe that the service provided did not meet the high standards we strive for, we encourage you to reach out to us immediately. ShineCraft is dedicated to ensuring that any issues are resolved to your satisfaction. Our goal is to make every vehicle shine and to provide our customers with a service they can trust.
Please note that refunds will only be processed via the original payment method. In cases where a service redo is requested, we will schedule a suitable time to revisit your vehicle, ensuring that any concerns are rectified effectively.
In the event that a return is requested after the 30-day window, we may not be able to accommodate your request. However, we encourage communication, as we value your feedback and are always looking for ways to improve our services.
ShineCraft reserves the right to refuse service redo or refunds in cases where the vehicle has been altered or modified after our detailing service. Our team thoroughly inspects each vehicle before and after service to ensure quality assurance.
Your satisfaction is our top priority at ShineCraft. We appreciate your business and trust in our automotive detailing services. Thank you for allowing us the opportunity to serve you and for understanding our terms of return.
For further inquiries about our return policy or any other services, please do not hesitate to contact us. We are located at 1675 Lower Water St, Halifax, NS B3J 1S3, Canada . We look forward to hearing from you!